You are here:

SupportTechnical SupportCommon Issues

What Are the Bug/Glitch Reporting guidelines?

Ornament knowledge base search
Predecessor background

What Are the Bug/Glitch Reporting guidelines?

Ornament knowledge base search

 

First of all, thank you, it’s people like you that help make our game a better experience for everyone!

How to best submit a bug/glitch report?

  • A visual will help tremendously with bug identification. If you can, please include at least a screenshot, or better yet, a short video clip, preferably in a link form. 
  • Did something weird happen before the bug occurred? Let us know!
  • Does the bug appear always in the same place or under the same circumstances? Tell us!
  • Did the bug affect your game client (caused a crash or a disconnection?) If so, please include relevant game logs!

Have more questions?

Submit a requestGlyphs

We use cookies for analytics. Click accept for the best user experience on our website. Please see our Privacy Policy for further information.